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Privacy Policy

The Ramayana Hotel, Ayodhya

Last Updated: September 2026

The Ramayana Hotel ("Hotel", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected and used when you visit our website, contact us, make a reservation, enquire about our rooms or services, or otherwise interact with The Ramayana Hotel.

By using this website or voluntarily providing information to us, you acknowledge this Privacy Policy.

1. Information We May Collect

Depending on how you interact with the Hotel, we may collect information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Reservation and booking details
  • Check-in and check-out dates
  • Room category and room preferences
  • Special requests relating to your stay
  • Payment or transaction-related information where required for a booking
  • Information provided when you contact the Hotel

We aim to collect information that is reasonably necessary for handling your enquiry, reservation, hotel services, communication and related business purposes.

2. How We Use Personal Information

Information provided by guests or website visitors may be used for purposes such as:

  • Handling room reservations and booking enquiries
  • Communicating with guests regarding their reservation
  • Providing accommodation and related hotel services
  • Processing applicable payments and transactions
  • Handling special requests
  • Providing customer support
  • Maintaining reservation and business records
  • Improving our website and services
  • Responding to enquiries about rooms, dining, events and hotel facilities
  • Complying with applicable legal and regulatory requirements

3. Booking and Reservation Information

When you make or enquire about a reservation, we may process information such as your name, contact details, dates of stay, room preferences and special requests.

This information is used to manage the reservation and provide the services requested by you.

4. Payment Information

Where payment is required for a reservation or service, payment-related information may be processed through the applicable payment or banking service used for the transaction.

Guests should not send complete card numbers, CVV numbers, passwords or other sensitive financial credentials through ordinary email or unsecured messages.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand website usage, remember preferences and improve the visitor experience.

Certain third-party website, analytics or advertising technologies may also use cookies or similar technologies when enabled on our website.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Advertising and Google Ads

The Hotel may use online advertising and measurement services, including Google Ads, to promote its hotel accommodation and related services.

Where such technologies are used, information relating to website visits, advertising interactions or similar technical information may be processed for advertising measurement, campaign performance and related purposes, subject to applicable law and the relevant platform's policies.

We do not intentionally request sensitive personal information through advertisements.

7. Sharing of Information

We may share information where reasonably necessary to operate our hotel services or complete a transaction, including with relevant service providers such as:

  • Booking and reservation service providers
  • Payment service providers
  • Website and hosting providers
  • Technology and communication service providers
  • Professional advisers where reasonably required

Information may also be disclosed where required by law, legal process, government authority or where reasonably necessary to protect the rights, safety or property of the Hotel, guests or others.

We do not sell personal information as a general business practice.

8. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary for providing services, maintaining business and transaction records, resolving disputes, complying with legal requirements and protecting our legitimate business interests.

10. Third-Party Websites

Our website may contain links or references to third-party websites or services.

Third-party websites operate under their own privacy policies and terms. We recommend reviewing those policies before providing personal information to a third party.

11. Your Privacy Choices

If you have questions about personal information that you have provided to the Hotel, you may contact us using the details below.

If you believe that information provided by you is inaccurate, you may contact us and request that the information be reviewed and corrected where appropriate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or privacy practices.

The updated policy will be published on this page with a revised "Last Updated" date.

13. Contact Us

The Ramayana Hotel

Address:
Booth No. 4, Shahnawajpur Manjha,
Darshan Nagar, Ayodhya,
Uttar Pradesh - 224135, India

Reservation:
+91 74470 01736

Email:
reservations@ramayanahotelayodhya.com

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