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Terms & Conditions

The Ramayana Hotel, Ayodhya

These Terms & Conditions govern the use of this website and the reservation and use of accommodation and related services provided by The Ramayana Hotel.

By using this website, submitting an enquiry or making a reservation, you agree to comply with these Terms & Conditions and any booking-specific conditions applicable to your reservation.

1. Hotel Information

The Ramayana Hotel is a hotel in Ayodhya, Uttar Pradesh offering accommodation, dining and hospitality services.

The Hotel offers 59 fully air-conditioned rooms and related facilities including dining, parking, housekeeping, wedding and banquet facilities, subject to availability and applicable hotel policies.

2. Reservations

  • All reservations are subject to room availability.
  • A room is held on a confirmed basis subject to a guarantee by the company in writing or by applicable credit card details.
  • Non-guaranteed reservations may be released at 18:00 hrs on the date of arrival.
  • Guests should check the room category, dates, number of guests, applicable charges and booking conditions before confirming a reservation.

3. Check-In and Check-Out

  • Check-In Time: 14:00 hrs
  • Check-Out Time: 12:00 hrs

Early check-in and late check-out are subject to availability and may be charged according to the Hotel's applicable policy.

Any early departure is liable to one room night's charges according to the Hotel's published terms.

4. Room Rates and GST

Applicable GST is charged according to the applicable room rate and prevailing tax requirements.

As currently stated in the Hotel's published terms:

  • Room rate per night per room up to INR 7,499: applicable GST is 12%.
  • Room rate per night per room of INR 7,500 and above: applicable GST is 18%.
Important: Applicable taxes and charges should be reviewed before completing a reservation. Tax rates may change if required by applicable government rules.

5. Payment and Guarantee

The Hotel may require a reservation guarantee according to the booking conditions.

Payment requirements may vary depending on the selected booking and rate conditions.

Where payment is made in cash, applicable legal requirements relating to PAN or other documentation must be followed.

For cash payments exceeding INR 50,000, PAN Card requirements apply as stated in the Hotel's published terms.

6. Cancellation

The Hotel requires at least 48 hours prior notice to cancel a reservation under its published standard cancellation terms.

Any cancellation received after the applicable cancellation deadline may be subject to one room night's charges.

Booking-specific terms may apply to promotional, advance-purchase or special-rate reservations.

7. Advance Purchase Bookings

In case of advance-purchase bookings, the full deposit is non-refundable even if the booking is subsequently cancelled or modified, as stated in the Hotel's published terms.

8. Refunds

Refund eligibility depends on the cancellation terms applicable to the reservation.

The Hotel's published refund information states that a full refund is available when the booking is cancelled before the applicable refund deadline.

Where a cancellation charge or non-refundable booking condition applies, the corresponding amount may be retained according to the applicable booking terms.

For complete details, guests should review the cancellation and refund conditions applicable to their reservation.

9. Airport Transfers

Airport transfers may be arranged at an additional cost unless specifically included in the applicable booking or service arrangement.

10. Smoking Policy

Smoking is prohibited in public areas of the Hotel, including areas such as the lobby, restaurants, bars/lounge, swimming pool and health club, in accordance with applicable law and Hotel policy.

Smoking rooms may be provided upon prior request while making a reservation and are subject to availability.

11. Children

Children below 6 years of age are free, subject to the applicable Hotel policy and room occupancy conditions.

Guests should provide accurate information regarding the number and age of children while making a reservation.

12. Hotel Facilities and Services

Hotel facilities and services may include:

  • Wi-Fi / Internet
  • Free Parking
  • 24-hour housekeeping
  • Centralised air conditioning
  • Dining
  • Naivedyam pure-vegetarian restaurant
  • Wedding venue
  • Shakun banquet hall
  • Catering services
  • Wedding lawn
  • Swimming pool

Facilities and services are subject to availability, operational conditions and applicable Hotel rules.

13. Guest Conduct and Right of Admission

The Hotel reserves the right of admission as stated in its published terms.

Guests are expected to comply with applicable laws, Hotel rules and reasonable instructions of Hotel staff.

The Hotel may take appropriate action where necessary to protect guests, staff, Hotel property and the safety of persons on the premises.

14. Website Information

We make reasonable efforts to keep the information published on this website accurate and current.

Room availability, prices, facilities, services and other information may change from time to time.

The final terms applicable to a confirmed reservation are the booking conditions communicated or displayed for that reservation.

15. Privacy

Personal information submitted through the website or during a reservation is handled in accordance with our Privacy Policy.

16. Changes to These Terms

The Hotel may update these Terms & Conditions from time to time to reflect changes in services, booking procedures, legal requirements or Hotel policies.

The latest version published on this website will apply to future website use, subject to applicable law and the terms of an already confirmed reservation.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by applicable laws of India.

The Hotel's published terms provide for the exclusive jurisdiction of the Courts in Ayodhya.

18. Contact Information

The Ramayana Hotel

Address:
Booth No. 4, Shahnawajpur Manjha,
Darshan Nagar, Ayodhya,
Uttar Pradesh - 224135, India

Reservation:
+91 74470 01736

Email:
reservations@ramayanahotelayodhya.com

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