Cancellation & Refund Policy

1. Booking Cancellation

Guests who wish to cancel a reservation should contact the hotel reservations team using the contact details provided on this page. Please include your full name, booking reference number, check-in date and registered contact details.

• Cancellation requests should be submitted in writing by email or through the booking channel used to make the reservation.
• Please wait for written confirmation that your cancellation request has been received and processed.
• The applicable cancellation deadline and charges will depend on the terms stated in your booking confirmation.

2. Cancellation Charges

The applicable charges will be determined by the cancellation policy attached to your reservation. Unless your booking confirmation states different conditions, the following terms are proposed for direct hotel bookings:

• Cancellation 48 hours or more before check-in: eligible for a full refund of the amount paid for the room booking.
• Cancellation less than 48 hours before check-in: a charge equivalent to one night's room tariff may apply.
• Non-refundable or advance-purchase bookings: the amount paid may be non-refundable, as stated in the booking conditions.

These are proposed website terms. The hotel should confirm the applicable notice period and charges before this policy is published.

3. Refund Eligibility

Refund eligibility is assessed according to the reservation's cancellation conditions. A refund may not be available for non-refundable rates, promotional offers or bookings cancelled outside the permitted cancellation period.

• Refunds apply only to eligible amounts actually paid to the hotel.
• Any applicable cancellation fee, used services or other disclosed charges may be deducted where permitted by the booking terms.
• Taxes, deposits and additional services will be handled according to the applicable booking terms and relevant requirements.

4. Refund Processing Time

Once a refund is approved, it will generally be returned through the original payment method, where supported by the payment provider.

The time taken for the amount to appear in your account may depend on the bank, card issuer, payment gateway or other payment service provider. Our team can advise you of the expected timeline when confirming your refund.

The hotel should insert its confirmed refund processing timeline here before publication.

5. No-Show and Early Departure

If a guest does not arrive on the scheduled check-in date and has not cancelled the booking, the reservation may be treated as a no-show. Applicable charges will be based on the confirmed booking conditions.

If a guest checks out before the scheduled departure date, any refund for unused nights will be subject to the rate plan and the hotel's applicable terms.

6. Booking Modifications

Requests to change check-in dates, check-out dates, room categories or the number of guests are subject to availability and any applicable price difference or modification charges.

Please contact the reservations team before making travel arrangements based on a requested change. A modification is not confirmed until the hotel provides confirmation.

7. Bookings Through Third-Party Websites

If your reservation was made through an online travel agency or another third-party booking platform, please submit the cancellation or refund request through that platform.

The terms displayed by that booking provider may apply. The hotel may be able to assist with reservation information but cannot guarantee the processing time or outcome of a third-party refund.

8. Changes by the Hotel

If the hotel is unable to honour a confirmed reservation, our team will contact the guest regarding the available options. Any refund or alternative arrangement will be handled in accordance with the booking terms and applicable requirements.

9. Policy Updates

The Ramayana Hotel Ayodhya may update this policy when necessary. The version published on this website will apply subject to applicable law and the terms of an existing confirmed reservation.