📞 Call for Reservation: +91 74470 01736

Cancellation & Refund Policy

The Ramayana Hotel, Ayodhya

This Cancellation & Refund Policy explains the general cancellation, modification and refund conditions applicable to reservations made with The Ramayana Hotel.

The exact cancellation and refund condition applicable to a reservation depends on the rate plan, booking type and terms displayed or communicated at the time of booking.

1. How to Cancel a Reservation

Guests who wish to cancel a reservation should contact the Hotel as soon as possible using the official reservation contact details.

To help us locate the reservation, please provide:

  • Guest name
  • Reservation / booking number
  • Check-in date
  • Registered phone number or email address

2. Standard Cancellation Requirement

The Hotel's published Terms & Conditions state that at least 48 hours prior notice is required to cancel a reservation under the standard cancellation condition.

A cancellation received after the applicable cancellation deadline may be subject to one room night's charges.

Important: The cancellation deadline and charge applicable to your reservation should always be checked in the booking confirmation or rate conditions before cancelling.

3. Refund Eligibility

Eligible Cancellations

Where the selected booking rate permits cancellation with a refund and the guest cancels within the applicable free-cancellation period, the eligible amount may be refunded according to the booking conditions.

The Hotel's published information also states that a full refund is available when a cancellation is made before the applicable refund deadline.

Because different room rates or booking types may carry different conditions, the booking-specific cancellation terms should be treated as the final reference for that reservation.

4. Late Cancellation

If a reservation is cancelled after the applicable cancellation deadline, the Hotel may apply the cancellation charge stated in the reservation conditions.

Under the Hotel's published standard terms, a late cancellation may be subject to a charge equivalent to one room night.

5. Advance Purchase / Non-Refundable Bookings

Advance-purchase bookings are subject to special conditions.

According to the Hotel's published Terms & Conditions, the full deposit for an advance-purchase booking is non-refundable even if the booking is subsequently cancelled or modified.

Important: Guests should carefully read the rate conditions before completing an advance-purchase or promotional booking.

6. No-Show

If a guest does not arrive for a confirmed reservation and does not cancel the reservation according to the applicable cancellation conditions, the booking may be treated as a no-show.

Applicable no-show charges may be applied according to the booking conditions.

7. Refund Processing

Where a refund is approved, the Hotel will process the eligible refund after verifying the reservation and cancellation conditions.

Where the payment was made through an online payment method or payment service, the refund may be processed through the applicable payment channel.

The time required for the refund to appear in the customer's account may depend on the payment service provider, bank or card issuer.

8. Refund Amount

The amount eligible for refund may depend on:

  • The selected room or rate plan
  • The cancellation deadline
  • Whether the booking is refundable or non-refundable
  • Applicable cancellation charges
  • Applicable taxes and other booking charges
  • Any services already used or charges expressly stated as non-refundable

9. Booking Modification

Requests to change check-in dates, check-out dates, room category or other reservation details are subject to availability and the applicable booking conditions.

A booking modification may result in a different room rate, additional charges or different cancellation conditions.

10. Third-Party Bookings

If a reservation was made through a third-party booking website, travel agent or other booking platform, the cancellation and refund request may need to be submitted through that platform.

The terms and conditions displayed by the third-party booking provider may apply to that reservation.

11. Hotel-Initiated Cancellation

If the Hotel is required to cancel a confirmed reservation, the Hotel will communicate the applicable resolution to the guest in accordance with the reservation conditions and applicable law.

12. Contact for Cancellation and Refund

The Ramayana Hotel

Reservation:
+91 74470 01736

Reservation Email:
reservations@ramayanahotelayodhya.com

Address:
Booth No. 4, Shahnawajpur Manjha,
Darshan Nagar, Ayodhya,
Uttar Pradesh - 224135, India

13. Policy Updates

The Hotel may update this Cancellation & Refund Policy when necessary to reflect changes in booking procedures, services, legal requirements or Hotel policies.

For an existing reservation, the cancellation and refund conditions communicated at the time of booking will apply, subject to applicable law.

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